Below is a chart that tracks service availability over a rolling 7-day period. Availability is defined as the application properly responding to a request from a user. If you try to login (for example), and the application “hangs” or returns an error, that would be an example of an error which will appear on the chart below as “unavailable”.
Our mission is to ensure that this chart shows 100% availability at all times. The industry-standard is 99.9% availability which means we can only have 8.76 total hours of downtime per year. We hold ourselves to a higher standard.
The error line you see pictured takes all of our attention – we find application errors and fix them as our top priority. Software will never be bug-free, but you can rest-assured that we are aggressively monitoring our software and continuously improving it’s performance.